roam Casino & Sportsbook Data Care
This page describes what we collect when you use roam and how we keep that data protected. We at roam handle personal information—your email, phone number, account details, and payment history—with care, following applicable data-protection standards in the jurisdictions where we operate. When you log into roam on your Android device, iOS browser, or desktop, you share certain information with us so we can verify your identity, process your deposits via DANA, e-wallet, mobile banking, or other local payment channels, and settle your withdrawals.
Our privacy commitment is straightforward: we collect only what we need to run our platform securely, and we do not sell your data to third parties. This policy explains what we collect, why, how long we keep it, and what rights you have.
What We Collect on roam
When you create an account on roam, we collect your name, date of birth, email address, and phone number. If you access roam from Jakarta, Surabaya, Bandung, or another supported city, we may note your approximate location based on your IP address for fraud prevention and compliance purposes. We do not track your precise movements.
During account verification—a step we require before your first withdrawal—we ask you to upload a photo of your national ID card and a recent utility bill or bank statement. We store these documents in encrypted form and delete them after verification is complete, unless local law requires us to retain them for a longer period.
When you deposit money into roam, we record the payment method you chose (DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date. We also log your betting activity—which markets you view on Liga 1 matches, Piala AFF tournaments, or esports events like Mobile Legends and Free Fire—but we do not record individual bets unless you request a dispute review. Our servers store login timestamps, device type (Android phone, iOS browser, desktop), and network connection details so we can diagnose technical problems and flag unusual account access.
We collect cookies on roam to remember your login session, language preference, and betting-slip history. If you disable cookies, you will need to log in each time you visit roam. We do not use cookies to track you across other websites.
Your Rights on roam
You have the right to request a copy of all personal data we hold about you. You may also ask us to correct inaccurate information—for example, if your registered address on roam is outdated. If you wish to close your account, we will securely delete your personal data within thirty days, unless we are required by law to retain it for tax or anti-money-laundering purposes.
If you believe we have mishandled your data, you may lodge a complaint with us by contacting our support team. We will investigate and respond within fourteen days. You also have the right to escalate your complaint to the data-protection authority in your jurisdiction.
We do not sell, rent, or share your email address or phone number with advertisers or marketing partners. We may contact you via email or SMS about account security alerts, withdrawal confirmations, or mandatory legal notices—but never about promotions or new markets unless you explicitly opt in.
How We Protect Your Data
All roam data—emails, payment details, ID photos—travels across encrypted connections (HTTPS). Our servers sit in secure data centres with restricted physical access and continuous monitoring. We do not share your data with roam employees unless they need it to help you with a specific issue, such as a withdrawal dispute or KYC review.
If roam experiences a data breach, we will notify you within forty-eight hours by email and explain what happened, what data was affected, and what steps we are taking to prevent future incidents. Our privacy policy applies only to roam services; if you follow a link from roam to another website, that site's privacy terms apply instead.
We review and update this policy annually. If we make material changes—such as sharing data with a new third party—we will notify you by email at least two weeks before the change takes effect. Your continued use of roam after that notice means you accept the updated policy. If you have questions about how we handle data, contact our support team, and we will respond within one business day.
Our commitment is to keep your roam account secure, process your withdrawals fairly, and respect your privacy. Thank you for trusting us with your information.