roam Platform Account Terms

We at roam set out our account-opening conditions, deposit and withdrawal procedures, bonus terms, and dispute resolution framework so you understand how our platform operates and what we expect from account holders in supported jurisdictions.

Our service is available only where applicable local law permits. When you open an account on roam, you agree to these terms and undertake to follow our policies around account verification, responsible account management, and settlement practices. We remain committed to transparent operations and fair treatment of all account holders across Jakarta, Surabaya, Bandung, and other supported regions.

This page covers the core mechanics of how we manage accounts, handle deposits via DANA, e-wallet, mobile banking, and other payment channels, and process withdrawals. We also explain what happens when disputes arise and how we resolve them in accordance with our jurisdiction-restricted framework.

Account Opening and Verification on roam

When you join roam, we require you to provide accurate personal information and complete our account verification process. We collect your name, date of birth, identity document details, and address to comply with anti-money-laundering standards and ensure account security. This process protects both you and our platform.

Our roam team uses a tiered verification approach. Basic account access begins once you submit initial details; however, to withdraw funds or access higher account preferences, you must complete full KYC (Know Your Customer) review. We typically complete this within one business day, though complex cases may take longer. You can submit documents (passport, national ID, utility bill) through your mobile app or account dashboard.

We do not permit account sharing, use of false identities, or operation of multiple accounts by the same person. If we detect such activity, we reserve the right to suspend the account and forfeit any balance. Account holders are responsible for maintaining the confidentiality of their login credentials.

Deposits and Payment Methods

We at roam support a broad range of Indonesia-region payment options so you can fund your account conveniently. Our primary channels include DANA, e-wallet, mobile banking, local payment, online payment, and direct bank transfers via e-wallet, mobile banking, local payment, online payment, and e-wallet.

Deposit processing is typically instant for e-wallet methods; bank transfers may take one to two hours depending on your bank's settlement window. We do not charge deposit fees. Minimum and maximum deposit amounts vary by payment method; you can review these limits in your account settings before you initiate a transaction.

When you deposit on roam, funds are credited to your betting account immediately upon confirmation. If a deposit fails, the amount is automatically refunded to your source payment method within one to three business days. We recommend verifying your transaction via your roam transaction history before wagering.

Withdrawals and Settlement

Our roam withdrawal policy permits account holders to request payouts to their registered payment method at any time, subject to account verification and betting-activity requirements. We process withdrawal requests within one business day under normal conditions; however, high-volume periods or additional security checks may extend this window.

Withdrawal amounts must not exceed your current account balance. If you have an active bonus or promotion applied to your account, withdrawal conditions may differ; we outline these in the bonus terms section below. We reserve the right to request additional documentation (e.g. proof of payment method ownership) before processing a withdrawal to prevent fraud.

Bonus Terms and Promotions

We at roam occasionally offer new-account welcome bonuses, reload promotions, and seasonal offers to account holders. Any bonus is subject to specific terms — including wagering requirements, game restrictions, and expiry dates — which we communicate at the time of the offer.

Bonuses are non-transferable and cannot be withdrawn as cash unless we explicitly state otherwise. If you breach bonus terms (e.g. by withdrawing before meeting the wagering requirement), we may cancel the bonus and forfeit any associated winnings. We encourage you to review bonus details carefully before accepting.

Disputes, Jurisdiction, and Account Closure

Should you believe an error has occurred on your roam account — such as an incorrect settlement, missing credit, or unauthorized transaction — contact our support team with details and transaction identifiers. We investigate disputes within five business days and report our findings to you.

We at roam operate under a jurisdiction-restricted framework. Our services are available only where local law permits. We do not offer accounts to residents of jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of roam comply with their own jurisdiction's law.

Account closure is permitted at any time. To close your account, contact our support team via live chat, email, or your in-app help menu. Once closed, your account becomes inactive; we retain your data for regulatory purposes but do not reopen it without explicit written consent from you.